Frequently Asked Questions
Thoughtful answers, clearly shared.
We understand that choosing a candle or wax melt, especially for scent-sensitive spaces, often comes with questions.
Here you’ll find details about our ingredients, how our products are made, and what to expect when your order arrives.
If you need additional guidance, we’re here to help.
Please reach out anytime, and we’ll be happy to assist.
Product Questions
What kind of wax do you use in your candles?
Our candles are made with a carefully selected soy wax blend designed for a clean, even burn and a soft, balanced fragrance experience. We focus on performance, consistency, and creating a comfortable atmosphere in your space.
What kind of wax do you use in your wax melts?
Our wax melts are made with a plant-based wax blend, including soy, coconut, and sunflower oils. They are paraffin-free and designed to melt smoothly while gently filling your space with fragrance.
What kind of fragrance oils do you use?
We use high-quality fragrance oils that are phthalate-free, paraben-free, and compliant with current safety standards. Each scent is selected and tested to ensure a balanced, refined fragrance that is never overwhelming.
Are your products suitable for sensitive environments?
Our candles are designed with scent-sensitive spaces in mind, using clean ingredients and balanced fragrance levels. Because sensitivities vary, we recommend starting with lighter scent profiles if you prefer a more subtle experience.
Do your candles have a strong scent?
Our candles are intentionally designed to be soft and balanced. They gently fill your space without overpowering it, creating a calm and comfortable atmosphere.
How long do your candles burn?
Each full-size candle burns for approximately 40–45 hours. For the best performance, trim the wick to ¼ inch before each use and allow the wax to melt evenly across the surface.
Orders & Shipping
Where do you ship?
We currently ship within the United States, excluding Hawaii and Alaska.
How long does shipping take?
Orders are processed within 2–3 business days. Once your order ships, you will receive a tracking number via email.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $75.
Do you offer local pickup?
Local pickup is not available at this time. We will share updates as this option becomes available.
Promotions & Offers
Do you offer promotions?
We occasionally offer promotions, including free shipping and seasonal offers. The best way to stay informed is by joining our email list.
Can I use more than one discount code?
We occasionally offer promotions, including free shipping and seasonal offers. The best way to stay informed is by joining our email list.
Do you have a rewards program?
A rewards program is in development. Sign up for emails or follow us on social media for updates.
Returns & Customer Care
Can I return or exchange my order?
We accept returns or exchanges on unused items within 14 days of delivery. For full details, please refer to our return policy or contact us for assistance.
What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact us within 3 days of delivery at support@fivethirtypmcandleco.com. Include photos if possible, and we will make it right.
Gifting, Bulk Orders & Custom Requests
Can I send candles as a gift?
Yes, we’re happy to help with gifting. After placing your order, email us with your message and any special instructions. We’ll include a handwritten note and package your order with care.
Do you offer bulk orders or custom candles?
We offer bulk orders and custom projects for events, client gifts, and special occasions. Please visit our Contact page to start a request.
Need Help?
Have a question or need guidance? We’re here to help.
Email us anytime at hello@fivethirtypmcandleco.com or use our Contact page. We typically respond within 1–2 business days.
